FAQ

What is your return policy?

We offer a 30-day hassle-free return policy! 😊 If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging. 📦✨

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

📦 Orders are typically processed within 1-2 business days. ⏳ Shipping times vary based on your location, but most customers receive their orders within 7-12 business days. 🚚✨

Do you offer free shipping?

🚛 At Vellorá™, we offer free standard shipping on all orders! 🎉 Our team carefully processes each order within 48 hours ⏳, and delivery typically takes 7-12 business days 📦. We appreciate your patience ❤️ and support as we work to bring you high-quality products 🌟 with reliable service. 💖

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.